Refunds

Each type of ticket has different terms and conditions regarding refunds so we've listed below the key information you need to know, including details regarding seat reservation refunds.

Advance tickets

• Your Advance ticket is non-refundable.
• There is no refund value on any Advance ticket but, if the train you purchased a ticket for is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed). If, as a result, you decide not to travel, a refund will be offered on completely unused tickets and you will not be charged an administration fee.

Anytime tickets

• Your ticket is refundable.
• If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.
• The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

Off-Peak tickets

• Your ticket is refundable.
• If you decide not to use your Off-Peak ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.
• The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

Seat Reservation refunds

For Seat Reservations booked before 13 November 2009 your seat reservation fee(s) may be refunded if:

• The refund is made via the same channel the seat reservation(s) was booked. For example, if the seat reservation was booked through a Ticket Office, the refund application must be submitted at the Ticket Office or, if booked on our website the refund can be applied for in writing. 
• The seat reservation(s) are unused and the refund application is submitted before the first reserved train is due to depart.
• The refund application is submitted after the first reserved train is due to depart but is within the validity time period of the return journey. This is provided that the refund application is submitted no later than 23.59 on the day before the return journey is due to be made.
• The reserved seat(s) were not available on the booked train service a refund claim can be made. Ask a member of on-train staff to validate the seat reservation ticket(s). In a letter provide full details of the refund claim and include the validated seat reservation ticket(s). If you were unable to get the seat reservation ticket(s) validated while on your booked journey, include an explanation as to why this was not possible.

Details on how to apply for a refund can be found here.