General Ticket Information
All you need to know about buying and collecting tickets, refunds, compensation and penalty fares.
There are a number of ways you can buy a rail ticket with National Express - buy online, at the station ticket office, at a ticket machine or on-board.
Save time, buy tickets online and collect them at one of our self-service ticket machines.
Your rights to a refund for different ticket types and seat reservation fees.
Compensation conditions and instructions on how to apply for regular customers, including Season ticket holders.
Details of our Penalty Fare scheme including any exemptions.
Information concerning using public transport in London, including Oyster use and restrictions.