‘Mums to be’

To make life a little easier for ‘mums to be’ we offer a free upgrade to First Class accommodation for Standard Class ticket holders for the last eight weeks of travel before the start of maternity leave.

How you obtain the authority to travel in first class accommodation

To obtain the authority to travel the ticket you holder must be in possession of a season ticket Photocard. If you do not hold a season ticket and do not have a Photocard, take a recent passport size/style photograph to any of our ticket offices. A Photocard will be made up for you free of charge.

You do not need an application form to apply for the upgrade. You can apply in writing to our Customer Contact Centre:

Freepost RLSY-GLUC-KHCK
National Express East Anglia
Grosvenor House
112-114 Prince of Wales Road
Norwich, NR1 1NS

Please include the following information:

Your Photocard number
The journey details (origin and destination)
A letter from your employer confirming your last date of travel before maternity leave.

We will send you an authority to travel in First Class accommodation valid until the last day of travel before your maternity leave. You must show this authority, your journey ticket and your Photocard during any ticket check on the train.

We offer this help for the last eight weeks of travel before maternity leave. We do not offer any alternatives, or extend the validity of the upgrade beyond eight weeks.