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16.00 Braintree to Liverpool St will NOT c...
Until further notice
24 April to 8 September
The National Express East Anglia Network
Thursday 1 May to Saturday 31 May
Liverpool Street to Cambridge (ater 2340)
Monday 12 to Friday 16 May
National Express East Anglia and NCP are proud to present the launch of our Lone Traveller Service which has been developed to provide greater security for customers travelling alone arriving at stations alone during evenings.
Customer Service Advisors (CSAs) will be on hand at 23 key locations across the National Express East Anglia network to escort customers travelling alone from and to cars parked in National Express East Anglia station car parks managed by NCP. Customer Service Advisors will escort lone travellers from and to their vehicles. This service can be pre-booked or customers can simply turn up at the station and call the CSA directly on their mobile phone. Customer Service Advisors will be available at stations from 18.00 until midnight or until close of service to assist pre-booked customers.
To pre-book the lone traveller service simply call or email: 0845 680 0023 or nxea.customerrelations@nationalexpress.com
For pre-booking the lone traveller service contact the NCP operations office during office hours Monday to Friday, on 0845 680 0023.
Individual station Customer Service Advisors can be contacted on the relevant mobile number shown below:
Audley End 0782 586 3519
Billericay 0782 586 3511
Bishops Stortford 0782 586 3491
Brentwood 0782 586 3528
Broxbourne 0782 586 3505
Colchester 0782 586 3521
Diss 0782 344 4256
Harold Wood 0782 586 3507
Harlow Town 0782 586 3527
Hatfield Peverel 0782 586 3522
Ingatestone 0782 586 3515
Ipswich 0778 631 0301
Manningtree 0782 586 3514
Marks Tey 0782 586 3523
Rayleigh 0782 344 4232
Rochford 0782 344 4246
Shenfield 0782 586 3482
South Woodham Ferrers 0782 586 3504
Stowmarket 0782 586 3517
Walthamstow Central 0782 586 3499
Wickford 0782 586 3526
Witham 0782 586 3506
Whittlesford Parkway 0782 586 3524
To find more information about your nearest train station visit www.nationalexpresseastanglia.com
Alternatively please feel free to e-mail us at nxea.customerrelations@nationalexpress.com
CSAs will provide a range of support and information to customers:
car park tariffs
train times
emergency contact phone numbers such as the British Transport Police and local emergency services
contact numbers for local and national mechanics and garages (and will phone and arrange for breakdown cover to attend
the station)
assistance for mobility impaired customers.
