Choose your settings
Book your tickets now
National Express East Anglia Network
Thursday 1 to Saturday 31 January
All Great Eastern Serices into Liverpool S...
Monday 5 to Wednesday 7 January
Liverpool Street to Enfield Town and Chesh...
Monday 5 to Thursday 8
Tottenham Hotspur vs Burnley Service Alter...
Tuesday 6 January
Customer information help points enable our customers to obtain information about the operation of our services. 147 of our train stations have a Help Point fitted.
Should you need help or information at any time, you can speak directly to one of our dedicated agents at our Customer Contact Centre through the Help Points located at 147 National Express East Anglia train stations.
We can help you with train running and connection information as well as lost property recovery through our Help Points.
You can also report emergency situations or suspicious activity through the Help Points - use the emergency button to speak to one of our operators, who are in direct contact with the emergency services to offer assistance in these matters.
Find News articles relating to Help Points here>>
For your safety and comfort, we film what is happening at 91 of our stations 24 hours a day and on the majority of our trains using our wide-ranging system of closed circuit television, which covers the majority of our network, both at stations and on trains.
This is managed in conjunction with the British Transport Police to provide you with a safer and more secure environment for both our customers and staff.
To date we operate the following Class of trains with CCTV monitoring for security purposes:
Class 315 x 61 units = 244 vehicles and over 488 cameras
Class 317 x 60 units = 240 vehicles and over 480 cameras
Class 321 x 77 units = 308 vehicles and over 606 cameras
Class 360 x 21 units = 84 vehicles and over 168 cameras
That is a total of 219 units and 876 vehicles with 1742 cameras.
Each of the above mentioned vehicles has a minimum of two cameras and some have three to ensure all areas of accommodation is covered.
To date, we have fitted 1508 stations with CCTV cameras, giving coverage to 91 of our 167 stations. To find out if your local rail station has CCTV cameras installed select the station you are travelling from here>>. If your station has CCTV coverage you will find a tick next to the CCTV category in Passenger Services.
Should you discover any defective equipment at one of our stations, please report it to the Customer Contact Centre. This will help us to maintain the level of service you expect from us.
