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24 April to 8 September

Mondays to Fridays until 12 December

Mondays to Fridays until 12 December

Tuesday 1 July to Thursday 31 July

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Home > Services > Journey Assistance

Journey Assistance

Assisted travel, individual needs and help for the disabled traveller

Our policy for providing the best possible service to passengers with individual needs is contained in our Disabled Person's Protection Policy which is available by soon.

 

Access to stations

For many of our stations, information regarding accessiblity can be found in our Stations and Route Map section. Simply choose your station from the drop down list, and then click on the accessibility menu item.

 

Booking assistance for your journey in advance

We welcome any travellers who have individual needs and those with disabilities, including wheelchair users and anyone with other mobility difficulties. Whether you need help boarding or alighting from trains, assistance with children or heavy luggage, or someone to meet you at a major station and guide you to a connecting service, we will be delighted to do all we can to make your journey as easy as possible.

Booking in advance (at least 24 hours before travel) enables us to ensure any arrangements can be made for assistance including car parking and other individual requirements. We can also advise other stations of your needs and time of arrival. You can book your assistance by: