Lost Property
Reporting Lost Property
To enquire about lost property, to check if we have found property or to report an item lost or mislaid on one of our trains or at one of our stations, please fill in this contact form.
Alternatively, you can call 0845 600 7245 and select the Lost Property option to speak to an advisor.
Opening Hours: 08.30 - 17.00 Monday to Friday, Bank Holidays 09.00 - 16.00
Please note that due to unforeseen circumstances the Norwich Lost Property office will be closed on Friday 18th June 2010.
Or write to us at:
National Express
Lost Property
PO Box 664
5th Floor, Baron House
Neville Street
Newcastle upon Tyne
NE99 1PE
Please be prepared to provide the following information to the advisor when calling:
- where you were travelling from
- the time you were travelling
- a description of the item lost i.e. luggage, holdall,...
- where on the train it was left
- name and contact information
Charging for the retrieval of lost items
We operate a scale of charges covering the cost of retrieval of lost items. Charges are based on the type of article. These charges are set within the guidelines agreed to by all train operators. We do not make a charge for any items that are reclaimed within 24 hours of being found.
The general scale of charges is shown below:
Band A: £20.00 charge |
Laptops, video cameras, palm held PCs |
Band B: £10.00 charge |
Mobile telephones, pagers, MP3 players |
Band C: £5.00 charge |
CD players, skis, surfboards, musical instruments, jewellery, watches, cameras, cycles, luggage, suitcases, briefcases, rucksacks |
Band D: £3.00 charge |
Clothing, sports bags |
Band E: £2.00 charge |
Umbrellas, spectacles, keys, prams/pushchairs, books, filofaxes, hats, gloves, scarves, all other items not listed |
Exempt |
Under 16's school work, medical items, children's toys |
Excess Baggage Company
Lost property found on trains arriving in London Liverpool Street is handled by the Excess Baggage Company.
Call: 020 7247 4297