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Assisted Travel Feedback Form

Fields marked with * are required.

Surname *

Initial *

Title

Address Line 1 *

Address Line 2

Address Line 3

Town / City

Post Code *

Daytime telephone number

Email address

Customer Service Development Questionnaire

Please could you fill in the details of your journey with National Express East Anglia. If you had booked assistance before your journey it would help if you could fill in the Reference Number in the field below.

Assisted Travel Booking Reference Number (if applicable)

Date of your journey *

Train departure time *

Departure station name *

Destination station name *

How Well Did We Assist You During Your Recent Booking And Your Journey?

From the list below please select an answer which best reflects how you felt about your journey and the assistance you received from us. Not all questions below may be applicable to your journey, if this is the case please select the not applicable option.

Question 1. Was it easy finding our contact details? *

Question 2. The promptness of our response when you contacted us *

Question 3. Were the arrangements we had made explained clearly to you at the time of booking? *

Question 4. Did you find the Customer Services Advisor helpful during the booking process *

Question 5a. Did you find the Customer Service Staff giving you assistance on stations during your journey helpful? *

Question 5b. Did you find the Customer Service Staff giving you assistance on trains during your journey helpful?

Question 6. Did you find the information given by our Information systems (display screens and announcements) on our stations clear and accurate? *

Question 7. Did you find the information given by our Information systems (display screens and announcements) on our trains clear and accurate? *

Question 8. Were you satisfied that the arrangements we made matched your overall individual needs?

Question 9. As a result of your experience with this journey are you more or less likely to use our train service again? *

Question 10. Overall, how do you rate the whole experience of travelling with National Express? *

Question 11. Overall, if you have used other train operators services how do you rate the whole experience of travelling with National Express compared with the service you have received from the other train operators? *

Question 12. Overall, Would you recommend our services to a friend? *

Any Additional Comments

Thank you very much for taking the time to fill in the questionnaire, we appreciate your feedback.

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