Disruption to train services 2/3rd January 2008

CLAIMING COMPENSATION

We're sorry if your travel and work plans were disrupted by Network Rail's over-running engineering work at London Liverpool Street on 2nd and 3rd January 2008.

We are determined to compensate those of our passengers, who suffered severe disruption, at very short notice, when Network Rail's work to renew overhead line equipment on the approach to London Liverpool Street station, took over 24 hours longer than scheduled to be completed.

Who can claim what ?

Season ticket holders

We will refund, in cash, the pro-rata equivalent of a days travel at your Season Ticket rate.

Mainline and Metro passengers, (from stations between Norwich, Ipswich, Colchester, Chelmsford, Southend and Shenfield and London Liverpool Street), are entitled to claim for both Wednesday and Thursday (2 & 3 January).

West Anglia passengers,(from stations between Cambridge, Hertford East, Enfield Town and Chingford and Liverpool Street, are entitled to claim for Wednesday (2 January)

Other ticket holders

Passengers should claim for the journeys on which they were affected, giving details of the delay encountered, by using our Delay-Repay form.

How do I claim ?

If you have already contacted us, there is no need to re-apply, otherwise please contact us at the address below:

Freepost RLSY-GLUC-KHCK
New Year 07/08 Compensation Claim
National Express Customer Services Centre
Grosvenor House
112-114 Prince of Wales Road
NORWICH NR1 1NS

We are processing claims as quickly as possible and aim to respond fully within 6 weeks.

Please note that your claim must be submitted by the 22nd February 2008.