Privacy Policy

This Privacy Policy indicates National Express East Anglia's (NXEA) procedures regarding the collection and use of your personal information. If you have any requests or queries concerning your personal information then please contact us.

This Privacy Policy will inform you of the following:

• What personally identifiable information is collected from you on the website
• How this information will be used
• With whom the information may be shared
• What choices are available to you regarding collection, use and distribution of the information

1.We will collect the information you enter when you complete our registration form.

Our system may also automatically record the following information on your visit to our website:

• your browser type (e.g. Netscape Navigator, Internet Explorer)
• your operating system (e.g. Microsoft Windows, Macintosh)
• your IP address (a unique identifier for each connection to the internet)
• your domain name (e.g. freeserve.co.uk, demon.co.uk)

This information is automatically collected and does not require your input - the information is used to improve our facilities and to provide you with an optimum website.

2.We respect your privacy and will only use your information:

• to log various usage and statistical information about your use of our facilities
• to administer the website and gather broad demographic information about users of the site
• to send you details of special offers, promotions, new products and services from NXEA
• to advise you of changes to our website
• to improve our website, and to customise our website for you based on your demographics 

Our site provides an opt-in and opt-out facility so that you only receive information if you choose to. If you choose opt-in status, whenever we send you information, we will always give you the opportunity to request your details to be removed from our marketing list.

3.We may disclose your Information to:

• our regulators, lawyers and auditors
• persons where required by law under a court order or subpoena
• third party service providers or agents acting on our behalf.

(Please note: our website may contain links to the websites of other companies that are outside of our control. These websites are not covered by this Privacy Policy. If you access other sites through our website then the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies, which may differ from ours.)

4.Your information

Your Information will be retained by us for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements. By law, you are entitled to a copy of the personal information we hold on you.

If you request this information we may make an administration charge.

Opt-Out Procedure

You may choose not to receive any promotional communications from NXEA, if you wish to do this please select the unsubscribe option in any of the communications you have received. Alternatively please email CRMdata@nationalexpress.com with a subject line of ‘NXEA unsubscribe'.

Changes / Modification

You may make a request to us to change or modify your information at any time.  Further, if you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity of the changes that need to be made to your information. If you would like guidance on how to change the information that we hold on you please contact our customer relations team.

Changes to this Privacy Policy

If we change this policy, we will post the new policy on our home page. If the change means that we will use your information differently, we will notify you. You may accept the change of use, or if you do not, we will continue to use your information in accordance with the policy under which it was collected.

Our Pledge to You

We pledge our intention to meet our obligations under this Privacy Policy statement, and to comply with the requirements of the Data Protection Act 1998.

Legal Entity

National Express East Anglia (Registered company name: London Eastern Railway Limited)  England and Wales whose registered office is 7 Triton Square, London, NW1 3HG a subsidiary company of National Express Group PLC. 

Purchasing tickets online (The Trainline) Privacy Policy

When you purchase tickets through the facility on this website, your purchase is governed by the Terms and Conditions between you and The TrainLine (an independent ticket retail company).  View Online Booking Privacy Policy.

For customers who purchased tickets online prior to 13 November please call 08457 225 111.