Facts and Figures

National Express East Anglia

Operating around 43,000 trains every month, National Express East Anglia carries two million passengers across its network every week. Employing over 3,000 people, National Express East Anglia is committed to:

• Increasing the number of trains and seats available
• Improving the reliability and punctuality of trains (leaving and arriving on time)
• Improving station and car parking facilities
• Improving safety and security around stations
• Adopting a pro-active approach to safeguarding the environment

To date we have:

• invested over £100 million in the service since the franchise began
• replaced our old Intercity trains with refurbished Class 90 locomotives and Mk3 carriages (used on the London to Norwich line)
• refurbished our Class 315 and Class 317/5 trains (used on services between London and Cheshunt, Chingford, Enfield, Hertford East and Shenfield)
• refurbished our Class 317/8 trains (used on Stansted Express services)
• opened our Customer Service Academy in the region, which continues to provide a dedicated training facility for all our employees
• invested over £1 million a year in our stations and car parks
• invested over £4 million in CCTV on trains
• increased service frequency on many routes
• installed 60 new automatic ticket machines on our stations
• introduced our Journeycheck SMS text alert service to customers to let them know about service changes or delays
• completed our refurbishment of Class 321 trains (used on the London to Southend, Chelmsford, Braintree, Colchester, Clacton, Walton, Harwich and Ipswich services)
• completed our refurbishment of Class 317/6 trains (used on the London to Harlow, Bishops Stortford, Audley End and Cambridge services)
• opened a new Revenue Protection Office at Ipswich, and recruiting 50 additional revenue protection staff across our network
• refurbished the subway at Colchester station
• extended station CCTV coverage
• completed improved car park lighting at 11 stations
• achieved 9 Car Park Mark awards at 6 stations

• achieved Secure Station accreditation at 37 stations

Our plans for the future include:

• continuing to refurbish and upgrade toilet facilities at a number of stations across our network
• providing new ticket gates to minimise fare evasion at key locations
•  improving car park lighting at Chelmsford and Colchester
•  continuing to progress Car Park Mark accreditation
•  continuing to install automatic ticket machines on our stations
•  creating an additional 150 car park spaces at Manningtree station
•  investment of over £0.5 million on other station and disability improvements
•  working with Network Rail to deliver a national programme of station improvements at 18 of our stations
• installing lifts at Audley End as part of the Access for All Major Schemes

National Express Group

One billion journeys a year are made worldwide on National Express Group's bus, train, light rail and express coach operations. Our purpose is to improve the quality of life for all through travel, and our 40,000 employees worldwide are dedicated to Making Travel Simpler.

• 40,000 employees worldwide, c. 20,000 in the UK
• We manage more than 197 rail stations, six depots and more than 1,162 rail vehicles, and run 2,301 trains per day
• We manage a core fleet of 550 coaches and 2,000 buses within the UK
• Every week, the number of miles travelled by National Express West Midlands buses is equivalent to more than 60 times around the world
• Second largest operator of school bus services in North America, operating 15,000 vehicles in 27 states

• Largest operator of private passenger road transport in Spain, with 62 million passenger journeys per year made on 1,300 vehicles