Contact us
We welcome your enquiries, so please get in touch. We’d like to help you as quickly as possible, so please use the contact details below or email us.
For queries including Refunds, Customer Relations, Business Travel, Group Travel, Lost Property and Assisted Travel.
The Delay Repay compensation form can be downloaded here.
If you're having problems with the booking engine (www.buytickets.nationalexpresseastanglia.com), please contact our web support team by phone using the number below.
Issues regarding www.nationalexpresseastanglia.com should be directed via email to our Customer Relations team.
National Express East Anglia Web Support Team
Tel: 0870 333 4876 (for online bookings)
Open Monday to Sunday 08.00 - 22:00
National Express East Anglia Customer Relations
Customer Relations
National Express East Anglia
Norwich Railway Station
Station Approach
Norwich
NR1 1EF
Tel: 0845 600 7245 (option 7)
Open Monday to Friday 08.00 - 18.00
National Express East Anglia Telesales
Tel: 0845 600 7245 (option 2)
Open Monday to Saturday 08.00 - 20.00; Sunday 10.00 - 20.00
National Express East Anglia Business Travel
Corporate Sales
PO Box 664
5th Floor, Baron House
Neville Street
Newcastle upon Tyne
NE99 1PE
Tel: 0845 600 7245 (option 3)
Open Monday to Friday 08.00 - 18.00
National Express East Anglia Group Travel
Corporate Sales
PO Box 664
5th Floor, Baron House
Neville Street
Newcastle upon Tyne
NE99 1PE
Tel: 0845 600 7245 (option 5)
Open Monday to Friday 09.00 - 18.00
National Express East Anglia Assisted Travel
Corporate Sales
PO Box 664
5th Floor, Baron House
Neville Street
Newcastle upon Tyne
NE99 1PE
Tel: 0845 600 7245 (option 4)
Open Monday to Saturday 08.00 - 20.00; Sunday 10.00 - 20.00
National Express East Anglia Lost Property
Lost Property
PO Box 664
5th Floor, Baron House
Neville Street
Newcastle upon Tyne
NE99 1PE
Tel: 0845 600 7245 (option 6)
Open Monday to Friday 08.30 - 17.00; Bank Holidays 09.00 - 16.00
'Season Direct' enquiries
Corporate Sales
PO Box 664
5th Floor, Baron House
Neville Street
Newcastle upon Tyne
NE99 1PE
Tel: 0845 600 7245 (option 3)
Open Monday to Friday 08.00 - 18.00
National Rail Enquiries
Tel: 08457 48 49 50
Visit www.nationalrail.co.uk