Contact us
Customer services
National Express Customer Services will be happy to help you with all National Rail train ticket sales and train time enquiries. We can also give you assistance with season tickets, business travel, group travel, lost property, refunds, and booking travel assistance
Call: 0845 600 7245
| Type of query | Select option |
|---|---|
| FARES AND TIMETABLE INFORMATION | PRESS 1 (diverts to National Rail Enquiries) |
| To BUY A TICKET | PRESS 2 |
| If you are a BUSINESS TRAVEL ACCOUNT holder or a SEASON DIRECT member | PRESS 3 |
| To arrange TRAVEL ASSISTANCE for customers with SPECIAL NEEDS | PRESS 4 |
| if you are TRAVELLING WITH A GROUP OF 10 OR MORE PEOPLE | PRESS 5 |
| For LOST OR FOUND PROPERTY | PRESS 6 |
| For CUSTOMER RELATIONS: to make a comment, complaint or leave praise regarding National Express East Anglia services | PRESS 7 |
Customer Relations
If you wish to make a comment, make a complaint or a compliment you can e-mail us by filling in our Comments and Compliments Form,
Call: 0845 600 7245 (select option 7)
Write to: National Express, Customer Relations, Grosvenor House, 112-114 Prince of Wales Road, Norwich, NR1 1NS
Web booking support - train ticket sales bought on our website
If you have bought a train ticket using this website and have not received them in the post or have a problem booking, contact the Web Support Team.
Call: 08457 225 111
email: nxea.websupport@nationalexpress.com
Write to: National Express, Newcastle Contact Centre, Web Support, PO Box 1207, Newcastle upon Tyne, NE99 1JH
Refund applications
If you bought your train tickets with National Express East Anglia over the phone or via our website booking engine
click here to find out how you can apply for a refund and where to post your tickets.
National Rail Enquiries
For timetable information and general rail ticket enquiries:
Call: 08457 48 49 50
Alternatively visit the National Rail website at nationalrail.co.uk
Jobs at National Express
email: nxea.vacancies@nationalexpress.com
Write to: National Express, Human Resources, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ
Season direct
For more information about our 'season direct' direct debit season ticket scheme:
email: nxea.seasondirect@nationalexpress.com
Call: 0845 600 7245 (select option 3)
Write to: National Express, Corporate Sales, PO Box 664,5th Floor,Baron House,Neville Street,Newcastle upon Tyne,NE99 1PE
Business Travel
email: nxea.businesstravel@nationalexpress.com
Call: 0845 600 7245 (select option 3)
Write to: National Express, Corporate Sales, PO Box 664,5th Floor,Baron House,Neville Street,Newcastle upon Tyne,NE99 1PE
Group Travel
If you would like to make a group booking or reservation click here:
Call: 0845 600 7245 (select option 5)
email: nxea.grouptravel@nationalexpress.com
Write to: National Express, Corporate Sales, PO Box 664,5th Floor,Baron House,Neville Street,Newcastle upon Tyne,NE99 1PE
Lost Property
If you wish to report an item lost or mislaid on an East Anglia service or station
click here to find out how to enquire about lost or found property and to log an item as being lost.
Web Services Manager
Please let our Web Team know if you notice a problem with our website or would like to offer a suggestion on how we can improve the site for you. We use a number of third party suppliers for certain aspects of our site such as Nexus Aplha for JourneyCheck travel information; National Rail for service disruption information; and the Trainline for booking train tickets online.
Please complete the opinions about our site form.
Head office
Address: National Express East Anglia, Head Office, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ
Press office and Corporate Affairs
For media enquiries:
Call: 020 7549 5966
Write to: National Express, Corporate Affairs, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ
Procurement & contracts
Address: National Express, Procurement & Contracts Manager, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ
Promotions
To find out what our current promotions and special offers are:
Call: 0845 600 7245
Write to: National Express, PO Box 664,5th Floor,Baron House,Neville Street,Newcastle upon Tyne,NE99 1PE