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16.00 Braintree to Liverpool St will NOT c...
Until further notice
24 April to 8 September
The National Express East Anglia Network
Thursday 1 May to Saturday 31 May
Contact us
Names and addresses of useful contacts
Customer services
Our dedicated Customer Services Centre will be happy to help you with all UK ticket sales, enquiries, season direct, business travel, group travel, lost property, assisted travel and your comments and complaints.
We welcome observations, suggestions, and details of satisfaction (or dissatisfaction) you have experienced when travelling with us.
Call: 0845 600 7245 or Fax: 01603 214 517
Select option 6 if you'd like to make a comment or complaint regarding our services
Select option 1 to buy a ticket, find out about fares or timetable information
Write to: National Express Customer Services Centre, Grosvenor House, 112-114 Prince of Wales Road, Norwich, NR1 1NS
email: nxea.customerrelations@nationalexpress.com
Web booking support - online train ticket sales issues
If you have purchased train tickets with us online and have not received them in the post, please call our Web Booking Support team the day before your journey so alternative arrangements can be made for you at the station. Please advise the person you are speaking to that you booked your tickets on the National Express East Anglia website.
Call the online booking support team: 0870 010 1296
Access your trainline account online here
Applying for a refund
Tickets that are purchased over the telephone must be returned to the following address:
Refunds Department, National Express Customer Services Centre, Grosvenor House, 112-114 Prince of Wales Road, Norwich, NR1 1NS
If you booked your tickets via our website and require a refund please post them to:
Refunds Department, The Trainline, PO Box 222 333, Edingburgh, EH11 3YT
Please note that some tickets carry refund restrictions, and others an administration charge of £10.00.
When returning tickets, please include a covering letter, a contact telephone number (and email address if you have one) and your booking reference.
National Rail enquiry service
For timetable information and general ticket enquiries:
Call: 08457 48 49 50
Check the National Rail website at www.nationalrail.co.uk
Jobs at National Express
Click here for our current vacancies, careers and jobs
email: nxea.vacancies@nationalexpress.com
Write to: National Express Human Resources, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ
Season direct
For more information about our 'season direct' direct debit scheme:
email: nxea.seasondirect@nationalexpress.com
Write to: National Express Customer Services Centre, Grosvenor House, 112-114 Prince of Wales Road, Norwich, NR1 1NS
Call: 0845 600 7245 (select option 2) Fax: 01603 214 517
Business Travel
email: nxea.businesstravel@nationalexpress.com
Write to: National Express Customer Services Centre, Grosvenor House, 112-114 Prince of Wales Road, Norwich, NR1 1NS
Call: 0845 600 7245 (select option 2) Fax: 01603 214 517
Group Travel
For more information about travelling as a group:
email: nxea.grouptravel@nationalexpress.com
Write to: National Express Customer Services Centre, Grosvenor House, 112-114 Prince of Wales Road, Norwich, NR1 1NS
Call: 0845 600 7245 (select option 4) Fax: 01603 214 517
Lost Property
To enquire about lost or found property or to report a lost item
Call: 0845 600 7245 (select option 5) to speak to an advisor
email: nxea.lostproperty@nationalexpress.com
Web Services Manager
Please let our Web Services Manager know if you notice a problem with our website or would like to offer a suggestion on how we can improve the site for you. Please complete the opinions about our site form.
Head office
Address: National Express, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ
Press office
For media enquiries:
Call: 0207 549 5966
Write to: National Express Corporate Affairs, 1st Floor, Oliver's Yard, 55 City Road, EC1Y 1HQ
Procurement & contracts
Address: National Express Procurement & Contracts Manager, Floor One, Oliver's Yard, 55 City Road, EC1Y 1HQ
Promotions
To find out what our current promotions are:
Write to: National Express Customer Services Centre, Grosvenor House, 112-114 Prince of Wales Road, Norwich, NR1 1NS
Call: 0845 600 7245 Fax: 01603 214 517