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Customer services

National Express Customer Services will be happy to help you with all National Rail train ticket sales and train time enquiries. We can also give you assistance with season tickets, business travel, group travel, lost property, refunds, and booking travel assistance

Call: 0845 600 7245

Type of querySelect option
FARES AND TIMETABLE INFORMATIONPRESS 1 (diverts to National Rail Enquiries)
To BUY A TICKETPRESS 2
If you are a BUSINESS TRAVEL ACCOUNT holder or a SEASON DIRECT memberPRESS
3
To arrange TRAVEL ASSISTANCE for customers with SPECIAL NEEDSPRESS
4
if you are TRAVELLING WITH A GROUP OF 10 OR MORE PEOPLEPRESS
5
For LOST OR FOUND PROPERTYPRESS
6
For CUSTOMER RELATIONS: to make a comment, complaint or leave praise regarding National Express East Anglia services PRESS 7

 





 

 

 

 

 

Customer Relations

If you wish to make a comment, make a complaint or a compliment you can e-mail us by filling in our Comments and Compliments Form,

  Call: 0845 600 7245 (select option 7)

Write to: National Express, Customer Relations, Grosvenor House, 112-114 Prince of Wales Road, Norwich, NR1 1NS

 

Web booking support - train ticket sales bought on our website

If you have bought a train ticket using this website and have not received them in the post or have a problem booking, contact the Web Support Team.

Call: 08457 225 111

email: nxea.websupport@nationalexpress.com

Write to: National Express, Newcastle Contact Centre, Web Support, PO Box 1207, Newcastle upon Tyne, NE99 1JH 

 

 

Refund applications

If you bought your train tickets with National Express East Anglia over the phone or via our website booking engine

click here to find out how you can apply for a refund and where to post your tickets.

 

National Rail Enquiries

For timetable information and general rail ticket enquiries:

Call: 08457 48 49 50

Alternatively visit the National Rail website at nationalrail.co.uk

 

Jobs at National Express

email: nxea.vacancies@nationalexpress.com

Write to: National Express, Human Resources, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ

 

Season direct

For more information about our 'season direct' direct debit season ticket scheme:

email: nxea.seasondirect@nationalexpress.com

Call: 0845 600 7245 (select option 3)

Write to: National Express, Corporate Sales, PO Box 664,5th Floor,Baron House,Neville Street,Newcastle upon Tyne,NE99 1PE

 

Business Travel

email: nxea.businesstravel@nationalexpress.com

Call: 0845 600 7245 (select option 3)

Write to: National Express, Corporate Sales,   PO Box 664,5th Floor,Baron House,Neville Street,Newcastle upon Tyne,NE99 1PE

 

Group Travel

If you would like to make a group booking or reservation click here:

Call: 0845 600 7245 (select option 5)

email: nxea.grouptravel@nationalexpress.com

Write to: National Express, Corporate Sales,   PO Box 664,5th Floor,Baron House,Neville Street,Newcastle upon Tyne,NE99 1PE

 

Lost Property

If you wish to report an item lost or mislaid on an East Anglia service or station

click here to find out how to enquire about lost or found property and to log an item as being lost.

 

Web Services Manager

Please let our Web Team know if you notice a problem with our website or would like to offer a suggestion on how we can improve the site for you. We use a number of third party suppliers for certain aspects of our site such as Nexus Aplha for JourneyCheck travel information; National Rail for service disruption information; and the Trainline for booking train tickets online.

Please complete the opinions about our site form.

 

Head office

Address: National Express East Anglia, Head Office, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ

 

Press office and Corporate Affairs

For media enquiries:

Call: 020 7549 5966

Write to: National Express, Corporate Affairs, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ

 

Procurement & contracts

Address: National Express, Procurement & Contracts Manager, Floor 1, Oliver's Yard, 55 City Road, EC1Y 1HQ

 

Promotions

To find out what our current promotions and special offers are:

Call: 0845 600 7245

Write to: National Express, PO Box 664,5th Floor,Baron House,Neville Street,Newcastle upon Tyne,NE99 1PE