Additional Information

Wherever you are travelling on the National Express East Anglia network we expect you to find a safe and clean environment to travel in.

There are a number of services we offer to help make your journey enjoyable when travelling on our trains.

Bicycles

We welcome passengers with bicycles on services where they can be safely accommodated. However, we are unable to accommodate bicycles at our busiest times. You can view the complete information about taking bicycles on our trains on our website (visit the Cycle Information page).

There are no restrictions at weekends and Bank Holidays. On these days, however, it is important to check if any engineering works are scheduled (visit the Train Service Alterations page for details of engineering works) as unfortunately we cannot take cycles on replacement bus services. There are no restrictions on folding bikes.

Cycle reservations are required on some of our services (as shown below) and are free of charge.

You can obtain more detailed information or make a reservation by phoning our Customer Services Centre (visit the Contact Us page), or enquiring at a staffed station.

SERVICE	RESERVATIONS	SPACES
London Liverpool Street – Norwich Intercity services	Compulsory	6
London Liverpool Street – Southend Victoria, Colchester and Ipswich	Not required	n/a
London Liverpool Street – Chingford, Enfield, Hertford, Cambridge, Kings Lynn	Not required	n/a
Local services in Norfolk, Suffolk and Cambridgeshire	Recommended	4
Stansted Express (London Liverpool Street – Stansted Airport)	Only folding bicycles are carried.	0

Restrictions apply Mon-Fri

0745-0945 to London Liverpool Street and Stratford and 1630-1830 on services from London Liverpool Street and Stratford.

0745-0945 south of Broxbourne to London Liverpool Street or Stratford and 1630-1830 on services south of Broxbourne from London Liverpool Street or Stratford.

0745-0845 on services into Cambridge from Audley End and Ely.

Catering

A number of our trains have catering facilities on board. There is an at-seat trolley service available on most of our Stansted Express trains. The majority of our Intercity services between London and Norwich carry either a café bar or an at-seat trolley, providing hot and cold drinks, sandwiches and light snacks.

If we are unable to provide the advertised catering service, we will try our best to let you know before you board the train so you can make alternative arrangements.

Lost Property

If you lose an item on one of our stations or trains, we will do our best to recover the item for you.

You can report a lost item to any of our staffed stations, or by telephone to our Customer Contact Centre (visit the Contact Us page for details of how to contact Lost Property team).

We may make a charge for returning your property (visit the Lost Property page for information on charges).

Safety

Safety notices are displayed throughout our trains and we encourage you to familiarise yourself with these instructions each time you travel.

Smoking

Please note that smoking is NOT permitted on any of our trains or at stations, including the open platforms.