Contact us

We welcome your enquiries, so please get in touch. We’d like to help you as quickly as possible, so please use the contact details below or email us.

Email Us

For queries including Refunds, Customer Relations, Business Travel, Group Travel, Lost Property and Assisted Travel.

The Delay Repay compensation form can be downloaded here.

If you're having problems with the booking engine (www.buytickets.nationalexpresseastanglia.com), please contact our web support team by phone using the number below.

Issues regarding www.nationalexpresseastanglia.com should be directed via email to our Customer Relations team.

National Express East Anglia Web Support Team

Tel: 08719 774 200 (for online bookings)
Open Monday to Sunday 0800 - 2200

Calls to this number are 10p per minute from a BT landline. Costs from other networks may vary.

National Express East Anglia Customer Relations

Customer Relations
National Express East Anglia
Norwich Railway Station
Station Approach
Norwich
NR1 1EF

Tel: 0845 600 7245 (option 7)
Open Monday to Friday 0800 - 1800

National Express East Anglia Telesales

National Express East Anglia Telesales

We no longer provide a telephone booking facility. To book tickets on our services please book online. Alternatively, you can book over the phone with The Trainline on 0871 244 1545 - Open Monday to Sunday 0800 - 2000

National Express East Anglia Sustainable Transport Plans and Carnet Tickets

To purchase Carnet tickets on account or by credit card, company discounted season tickets and educational season tickets please contact or call the below number.